FOCUS

AI phone reception pilot

Stay focused. Keep the conversation going.

Turn incoming enquiries into a clear next step. FOCUS is preparing an AI phone reception pilot for small businesses.

Discuss a pilot
Call summary (example)Tue 14:12, 1 min 48 s
Caller
Ms Yamada
Asking about
Ceramic coating quote for an SUV
Wants
To bring the car in Saturday morning
Contact
090-xxxx-xxxx, prefers a call back

Next step: staff confirm price and availability, then call back

Fictional example.

A clearer handover, from the first hello.

When you are with a customer or in the middle of a job, answering the phone can break your flow. We are exploring a simpler way to collect the details you need to call back prepared.

  1. Capture the enquiry

    An intake flow for names, contact details and the service a caller is interested in.

  2. Share approved information

    Guidance based on business-approved information, such as opening hours and service descriptions.

  3. Support your next step

    A concise enquiry summary for your team to review and follow up. Your business confirms prices and appointments.

A desk telephonePhoto: Devin Pickell / Unsplash

Start with the calls you receive every day.

We are speaking with hands-on businesses, including auto detailing and coating shops, where the same team handles both the work and customer enquiries. The starting point is your current phone setup and a manageable reception scope.

Pilot enquiries are open. Live voice and telephone integration will be tested before deployment. Language support, forwarding compatibility, data handling, pricing and start dates are agreed after an individual assessment.

Questions about the pilot

Could this help a small business that misses calls while working?
The proposed pilot is for hands-on businesses, such as auto detailing and coating shops, that want to capture an enquiry and contact details for a staff callback. We first assess the current phone setup and the information the receptionist would need to collect.
Is FOCUS AI Reception a live answering service I can use today?
FOCUS is accepting enquiries for a scoped paid pilot. Live Japanese telephone integration, summary delivery and operating reliability still require validation before deployment. It is not currently offered as an already operating answering service.
Would it confirm bookings or quote final prices automatically?
The intended scope is enquiry intake, business-approved information and a handover to staff. Your team confirms prices and appointments. Pilot pricing, start date, supported phone arrangements and languages are agreed after an individual assessment.

Tell us how your calls work today.

Start with your common enquiries and the moments when answering is difficult.

Discuss a pilot